SECURITY CENTER
Report fraud. Help us stop it.
Spotted a scam, an unrecognized transfer, or a suspicious message claiming to be Wiremit? Tell us right away — it takes less than five minutes.
Frequently asked security
questions
?Here's everything you need to know about staying safe, reporting fraud, and what happens after you submit a report.
Got any more questions?
Get in touch- Stop all contact with the sender, do not share any more information or make further payments, and report it below right away. The sooner we know, the sooner we can act.
- Most reports are triaged within 24 hours. Complex cases involving external banks or mobile money providers can take longer — we'll keep you updated by email throughout.
- It depends on the case — how quickly it's reported and where the funds moved to. We work with our banking and mobile money partners to try to recover funds, but we can't guarantee a refund in every case.
- Log in to the Wiremit app directly rather than clicking links in a message, and check that any email comes from a wiremit.money address. If you're ever unsure, contact us using the details on our Support page instead of replying.
- Email info@wiremit.money, call our UK line, or reach us on WhatsApp in Zimbabwe — details are on our Support page.
Report suspicious activities
!Below are common issues customers report to us, and a form you can use to report one yourself, it takes less than five minutes to submit a report.
We will never ask for your PIN or password
Not by phone, text, WhatsApp, or email — for any reason, ever.
We will never ask you to move funds to a "safe" account
Anyone telling you to transfer money to "protect" it is trying to steal it.
We will never pressure you to act in minutes
Urgency and threats are a scam tactic, not how Wiremit communicates.
Official messages only come from verified channels
Check the app, or a wiremit.money email address — never a personal WhatsApp number.